"There Are Times When We Have to Have Those Things in Place"

U.S. Government Has Copies of Most of Your Emails
funniest moments start from 48:40: ... "there are times when we have to have those things in place"- that's it!

Alternatively watch this video starting from 04:02:

"Help Solve an Open Murder Case"

It's certainly a good idea to ask the public for help if specialists (in this case cryptologists) can't get on with a solution to a problem.

On June 30, 1999, Ricky McCormick was found dead. He had been murdered and dumped in a field in Missouri. The only clues regarding this incident were two encrypted notes found with the victim. The FBI is asking the public for help (click here).

Also in science it is not unusual to ask for help: see Foldit - Solve Puzzles for Science. Only in the realm of politics it is still kind of "against the rules" to ask the public for help ...